Returns and refunds
The following terms only apply to goods and services bought via the Website or via Amazon.co.uk. For Lucky Voice goods bought from any other outlet please refer your request to the outlet from which you bought it.
Return of non-faulty goods
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
To qualify for a refund as a result of such a cancellation you must cancel this contract in writing within seven days of taking delivery. To do so please contact us here, or email us at email@example.com with the subject KARAOKE KIT, stating the Order ID number (which you can find in your order confirmation email from firstname.lastname@example.org or Amazon.co.uk), your name and address, the date you placed the order and giving your clear instruction to cancel the order. We will then send you a Cancellation Reference Number by email.
In addition, if the order has already been dispatched: we must receive the item at our Lucky Voice Returns Address within 7 working days after delivery with the Cancellation Reference Number clearly marked on the outside of the package.
We recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product and all delivery costs will remain your responsibility until it has been signed for at our returns address.
We do not accept responsibility for products lost or damaged in the post; and when we receive it at our Lucky Voice Returns Address the item must be unused and in its original, saleable condition, complete with all parts, accessories, instructions and packaging. This includes packaging items such as cable ties.
If the conditions above are met in full we will issue a refund to the method of payment used to pay for the item.
If we receive a returned item and the conditions above are not met in full then we will be unable to issue a refund. In this case we will contact you to organise the return of the item at your expense.
Return of faulty goods
We will replace or refund faulty items if returned and received at our returns address within 30 days of delivery and in accordance with the following returns process.
If you suspect an item to be faulty:
· Visit the Help section of the http://help.luckyvoice.com/ and follow the instructions to try to solve your problem.
· If the fault persists contact us here, or email email@example.com with the subject line KARAOKE KIT.
In the body of the email quote your Order ID number (you can find it in your order confirmation email from firstname.lastname@example.org or Amazon.co.uk), your name and address, the date you placed the order and describe the nature of the fault in detail.
Once we have determined the exact nature of the fault we will send you a fault code, and ask whether you would like a refund or replacement.
On receipt of the fault code securely pack the faulty item in its entirety, including original packaging, instruction sheet and all cable ties etc, clearly marking the fault code on the front of the package and send to the Lucky Voice Returns Address.
We recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing.
On receipt, if the above conditions have been met in full, we will test the item to confirm the fault. On confirmation of the fault we will issue a refund to the original method of payment or (subject to stock availability) send a replacement item to the address indicated on the returns form. We will also refund the delivery fees incurred in returning the faulty item, up to a maximum of £10.
If the fault is not confirmed (at our absolute discretion) or the conditions above are not met in full we reserve the right to not issue a refund or replacement. In this case we will be in contact to determine whether you wish the item to be returned to you at your expense.
This returns policy does not affect your statutory rights.
Lucky Voice Returns Address
Please send items to be returned to the following address. Please note that unless the returns policy above is followed exactly we will not be able to process your return and accept no liability for any items you send to us.
Lucky Voice Returns,
iMS a division of CDL London Ltd
3a Bluebell Business Park
Phone number: 0207 268 6400